Frequently Asked Questions
About Id PHYSIO
Q. What is Id PHYSIO?
A. Id PHYSIO is a physiotherapy centre in Mont Kiara providing evidence-based personalised treatment for pain relief, rehabilitation, and body balance & movement improvement.
Q. What makes Id PHYSIO different?
A. We focus on personalised, hands-on care, clear explanations, and long-term recovery rather than short-term symptom relief.
Q. Where is Id PHYSIO located?
A. Id PHYSIO is located in Mont Kiara, Kuala Lumpur, with convenient access and nearby parking. Google Maps
Appointments & First Visit
Q. Do I need a doctor’s referral?
A. In most cases, physiotherapy treatment requires a referral letter from a GP or specialist. Please contact us to confirm your specific case.
Q. What happens during the first visit?
A. Your first session includes a detailed assessment, explanation of findings, treatment plan, and initial therapy.
Q. How long is each physiotherapy session?
A. Each session lasts approximately 60 minutes. In some cases, the length of treatment may be adjusted depending on your condition.
Q. How many sessions will I need?
A. This varies based on your condition and recovery goals. Your physiotherapist will advise after assessment.
Q. What should I wear to my appointment?
A. Comfortable clothing that allows easy movement is recommended. We provide change of clothes if you may need.
Conditions & Services
Q. What services do you provide?
A. We provide physiotherapy and body conditioning services. Check out our Service Page to find what those services are for.
Q. What conditions do you treat?
A. We provide treatments for a wide range of physical injuries, chronic pains, and body discomfort.
Furthermore, we support your journey to build you body for enhanced performance and injury prevention.
Check out our Service Page to find out more.
Q. Do you treat sports-related injuries?
A. Yes. We manage both acute and chronic sports injuries, including return-to-sport rehabilitation.
Q. Do you provide post-surgery rehabilitation?
A. Yes. We support recovery after orthopaedic surgeries / operations such as below.
- Bone Factures (ORIF - Open Reduction and Internal Fixation)
- Joint replacement surgery (Arthroplasty)
- Anterior cruciate ligament (ACL) reconstruction
- Meniscus injury surgery
- Arthroscopic rotator cuff repair (fixation)
- Achilles tendon rupture surgery
- Lumbar/cervical spine fusion surgery
- Hydrorelease, PRP injections, and nerve block injections
- Other orthopedic surgeries and procedures
We provide physical therapy tailored to each individual's recovery stage and goals, from the acute phase immediately after surgery to conditions where several years have passed since the surgery or procedure.
Please note that for acute post-surgical cases, a referral letter from the physician who performed the surgery or procedure may be required. For details, please contact us in advance.
Q. Do you treat children or elderly patients?
A. Yes. We provide age-appropriate physiotherapy for all age groups, including children, adults, and seniors.
Q. Do you offer personalised exercise programs?
A. Yes. Each patient receives a customised home exercise recommendation from their therapist to support recovery between sessions.
Treatment & Physiotherapists
Q. Who are your therapists?
A. Our therapists are experienced Physiotherapists who have medical background.
Through continuous professional development, including regular training sessions and case discussions, we ensure our team delivers cutting-edge, evidence-based care that reflects the latest advancements in physiotherapy.
Q. Is physiotherapy painful?
A. Some techniques may cause mild discomfort, but treatment is always adjusted to your comfort level.
Insurance & Payment
Q. Do you accept insurance or panel coverage?
A. Insurance and panel coverage may vary. Please contact us to confirm your specific use case and insurance provider.
Q. How can I pay?
A. We accept credit cards, debit cards, QR pay.
Q. How much does the treatment cost?
A. We occasionally offer special promotions depending on the period. For detailed pricing information, please feel free to contact us.
Booking & Operating Hours
Q. Can I walk in?
A. Walk-ins may be accepted depending on therapist availability. Booking in advance is recommended to ensure your preferred time.
Q. What are your operating hours?
A. Yes, we open every day. Please contact us if you would like to make an appointment.
Weekdays: 10:45 AM - 7:15 PM
Weekends: 9:15 AM - 5:45 PM
We are also open on public holidays.
Please note that operating hours may occasionally vary, so we recommend contacting us in advance to confirm.
Q. How can I book an appointment?
A. You may book an appointment via phone, WhatsApp, in person at the centre, or through our contact form.
